Contacts

Submit an enquiry using an online form

For electronic application: [email protected] (fill in and send the form and if necessary add accompanying materials. But the size of the attachment - no more than 10 MB)

Mailing address: 9, Instytutska St., 01601 Kyiv

Send written submissions to: 11-b Instytutska St., 01601, Kyiv

0 800 505 240 or +380 44 298 65 55 (Touch-tone phones only)
(Mon.-Thurs. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 7:00 p.m.; Fri. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 5:45 p.m

Schedule of personal reception of citizens by the management of the National Bank of Ukraine and authorized officials of the National Bank of Ukraine

Management of the National Bank of Ukraine

Name and Position	Dates and Hours
Andriy Pyshnyy Governor of the National Bank of Ukraine	fourth Monday of each month 11 a.m. - 1 p.m.
Kateryna Rozhkova First Deputy Governor of the National Bank of Ukraine	third Wednesday of each month 3 p.m. - 6 p.m.
Yurii Heletii Deputy Governor, National Bank of Ukraine	first Friday of each month 9:30 a.m. - 12:30 p.m.
Yaroslav Matuzka Deputy Governor, National Bank of Ukraine	second Friday of each month 9:30 a.m. - 12:30 p.m.
Sergiy Nikolaychuk Deputy Governor, National Bank of Ukraine	third Friday of each month 2:00 a.m. - 5:00 p.m.
Dmytro Oliinyk Deputy Governor, National Bank of Ukraine	second Thursday of each month 9:30 a.m. - 12:30 p.m.
Oleksiy Shaban Deputy Governor of theNational Bank of Ukraine	first Tuesday of each month 9:30 a.m. - 12:30 p.m.

Authorized officials of the National Bank of Ukraine (heads / employees of structural subdivisions of the central office of the National Bank of Ukraine)

Structural unit of the NBU Head Office	Dates and hours
Cash Circulation Department	second Monday of each month 3 p.m. - 6 p.m.
Payment Systems and Innovations Department	third Monday of each month 3 p.m. - 6 p.m.
Financial Monitoring Department	first Wednesday of each month 3 p.m. - 6 p.m.
Banking Supervision Department	second and fourth Thursday of each month 3 p.m. - 6 p.m.

Receiving hours can be requested by phone 0 800 505 240 or +380 44 298 65 55

Public reception office: просп. Науки, 7, корп. 1.

Contact information for media:

Phone: +38044 253 5284 (Mon.-Fri. 9:00 a.m. to 7:00 p.m.)

E-mail: [email protected] (daily monitoring)

Media Requests

Media shall send their requests to the NBU (except for the requests on access to public information) to the e-mail address of the Communications Department: [email protected].

Please specify the preferable term for the response and the contact information of the representative of the media the information shall be provided to.

For the proper organization of an interview with the NBU officials, media representatives should inform in advance about the preferable format, date of the interview, and the topics to be discussed.

ATTENTION: Requests on access to public information (within the meaning of the Law of Ukraine On Access to Public Information) shall be sent to the NBU’s official e-mail address only: [email protected].

Terms and Conditions of Media Accreditation

All media representatives must obtain media accreditation in advance to attend any event hosted by the NBU.

Accreditation of the media representatives and independent journalists is conducted by the NBU’s Communications Department after the official announcement of the event or by sending the respective invitation to the e-mail address: [email protected] (if not specified otherwise in an announcement or invitation).

The admission of media representatives to the venue of any NBU event is made only according to the preliminary accreditation lists compiled by the Communications Department.

A passport and valid press card must be presented to be admitted to events held in the premises of the National Bank of Ukraine.

Accreditation of all media representatives and independent journalists, without any exception, is conducted based on the Constitution and laws of Ukraine.

The National Bank of Ukraine accepts printed documents (as necessary)¹ at the following addresses:

Kyiv

Postal Address: 1, Andriivska St., Kyiv

Phone: +380 44 521 89 39.

Location: Floor 1 (documents are accepted through a filing cabinet installed in a place accessible to visitors).

Time of receipt / issuance of documents: Monday through Thursday: 9:00 - 18:00, Friday: 9:00 - 16:45.

Dnipro

Postal Address: 13, Voskresenska St., 49000, Dnipro.

Phone: +380 56 745 06 26, +38 056 745 46 95.

Location: Floor 1, room 127.